Work Experience

Lockheed Martin Corporation
Technical Services Engineer Associate (Temporary Assignment)

  • Engineers received, recorded, addressed, and supported reported problems with TWIC components
  • Completed hardware troubleshooting and software
  • Worked with networks, software, IDMS, enrollment and issuance stations, and enrollment and issuance hardware and software as well as system performance and workflow issues
  • Handled Tier 1, Tier 2, and Tier 3 calls in the TWIC Call Center and HelpDesk
  • Held a Public Trust Security Clearance

U.S. Government (contractor)
Program Analyst (Temporary Assignment)

  • Worked on maintaining web site for the DoD
  • Handled customer calls
  • Occasionally used Adobe Photoshop for designing
  • Held a Secret Security Clearance
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